Agile CX™ We know you have to move fast to get results and so we have developed a proven method called Agile CX™ to maximize time to value for your CX efforts. This approach creates an iterative test-and-learn environment that has its roots in design thinking and has a proven track record in software development.
What is CX delivery?
Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between.
What makes good CX?
Great CX means customers are treated right and treated well
That’s whether they are internal, external, partners or stakeholders. Brands who demonstrate they care for their customers and understand their emotions are more likely to be rewarded with preference, advocacy, spend and trust.
What is agile and why agile?
Agile is an iterative approach to project management and software development that helps teams deliver value to their customers faster and with fewer headaches. … Requirements, plans, and results are evaluated continuously so teams have a natural mechanism for responding to change quickly.
What are agile roles?
Agile teams are, by design, flexible and responsive, and it is the responsibility of the product owner to ensure that they are delivering the most value. The business is represented by the product owner who tells the development what is important to deliver. Trust between these two roles is crucial.
What is definition of done in agile?
The Definition of Done is an agreed-upon set of items that must be completed before a project or user story can be considered complete. It is applied consistently and serves as an official gate separating things from being “in progress” to “done.”